It takes them a while to get things up to date.
KASEYA MAC OFFICE VERSION MAC
Whenever a new Mac operating system comes out, the support is very limited.
KASEYA MAC OFFICE VERSION PATCH
They do have a newer patch management module that's in beta that I'm actually testing, and that needs to be their primary focus for the near future. In terms of features, I really would love to see their patch management improve. Their QA needs to be a little bit better in terms of rolling out updates. One of the things that they need to improve upon is that when they roll out updates and patches to the system, they usually come with some bugs. I've been a user of this tool for about 16 years, and I've seen it improve. They're going to be able to edit a link if you provide instructions, and that's about it. If a company runs a customer service desk and has a bunch of tier-one agents, they're not going to be able to do that. The deployment is even harder than deploying on Windows. Kaseya is not really friendly with Mac OS. Maybe we used some kind of older version or something. While it was working fine on a normal big monitor, on smaller ones, it did not adjust which made things difficult.
With some of the screens, you couldn't click a button or anything like that. You connect to the customer's computer in the background and you have this user interface and the smaller monitors would look really bad.
There is a part that's called Live Connect, however, it wasn't actually a live connection. For example, if we moved from 17-inch screen laptops to 12-inch screens, it would not scale properly. It doesn't doesn't scale on smaller monitors properly. We used it on literally thousands of machines and servers as well and it just would randomly happen. We would have our fast office internet and everything was working fine, yet it wasn't connecting right and we don't know why. I'd do a speed test, and it would show normal speeds. It was not exactly clear why it didn't connect even if the customer had internet that was working fine. For example, even if it's installed, it's not showing up and you need to wait for it to show up. That's not how you do it." However, based on what I saw, editing the link was a bit odd and I would prefer something more on the lines of just sending their general link and maybe an easier deployment. Maybe Kaseya would say "No guys, you just did it wrong. I don't know how much of this is Kaseya VSA itself and how much of it is our custom setup.
You need to know which part of the link you need to edit and how you need to edit it. For example, by sending a link to a customer, you would need to add the link manually, which is a bit strange, as it is customizable. There were some issues sometimes that were kind of random.
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